Challenge
A US based consumer products company wanted to improve efficiencies by reducing labor intensive activities in their supply chain and financial and accounting processes.
Solution
We defined a Robotic Process Automation (RPA) framework, identifying 30+ key opportunities for automation. Now the entire process for top customers, from order receipt to appointment scheduling is 100% automated, with improved accuracy, availability, and efficiency.
Outcomes
30 automation opportunities identified
Order receipt, appointment scheduling, collection and claims for top customers 100% automated
Over 25 bets live and in progress
Costs reduced by offshore delivery model