Role Overview
As a Sr. Services Project Manager, you will be pivotal in delivering superior workforce
management solutions to our clients. You will be responsible for the day-to-day delivery of the product
suite and manage all stages of the implementation life cycle and all project resources. You will be
accountable for your success, utilizing your expert knowledge of workforce management software to
design and implement solutions that maximize benefits for our customers. Your superior
communication and presentation skills, coupled with your ability to manage complex environments
and client relationships, will ensure your success in this role.
Key Responsibilities may include but are not limited to the following:
- Act as Primary liaison between the Vertical Program Managers, Regional Consultants, and Technical
Build Teams for all implementation-related tasks for the Technical Shared Services teams
- Demonstrated expertise in all facets of the Project management lifecycle, including but not limited to,
requirements gathering, staff management, budget management, issue and risk mitigation, and status
reporting.
- Act as a ‘People Developer’ or ‘mentor’ to internal colleagues. Assist in the continued development of
best practices and employee development.
- Set performance goals for a project team or work unit.
- Monitor project and/or personnel performance, checking actual performance against planned
performance to ensure technical, schedule, and budget goals are met or exceeded.
- Collect inputs and prepare weekly and monthly status reports as required.
- Explain any deviations from planned budgets and schedules. In addition, prepare and support
quarterly management reviews.
- Lead Executive level meetings and escalations.
- Provide technical and leadership guidance and direction to personnel to ensure proper, timely
completion of work.
- Assess the potential impact on own and others’ work, and develop and execute the best work
solution.
- Manage escalated situations as proactively as possible, involving management as needed.
- Interact frequently with team, management, and customers to define project requirements and
identify solutions consistent with defined terms, methodology, policy, and regulations.
- Develop strong customer relationships as a ‘trusted advisor’ at project management, payroll
manager, and senior management levels.
- Strong attention to detail as well as the ability to function strategically within the account; proactively
look at the ‘big picture’ for project/customer short and long-term goals; identify and drive additional
revenue opportunities within the account.
- Proven ability to manage multiple work streams within a customer while maintaining a strategic vision
and focus (Enterprise-level deployments).
Qualifications:
- Good Technical Project Management work experience having managed packaged applications
across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers.
- Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is
required.
- Proven track record in leading technical projects in a shared services model
- Strong leadership skills with the ability to work as part of the project team externally (customer) and
internally (technical delivery team).
- Comfortable presenting to large and diverse audiences, including C Level executives.
- Strong experience scheduling, and preparing presentations and status reports.
- Superb written and oral communication skills required.
- Ability to perform multiple tasks ranging from project management to coaching other team members.
- Well-versed with MS Office applications including MS Project, Excel, Sharepoint, PowerPoint, Visio.
- Ability and willingness to travel up to 50% based on project needs.
- Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is
strongly preferred.
Job location - Pune. ( Tues, Wed & Thurs, Onsite) (Remote - Mon & Fri)
Shift Timings - 4:00 PM - 1:00 AM IST
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