Application support
Java/J2EE application support, log analysis and Unix shell scripting to keep business applications healthy.
INTELLYLABS / TECHNICAL SUPPORT
Technical support.Always on. Always ready.
Keep critical applications running and teams moving. Our support engineers monitor, maintain and troubleshoot your applications and infrastructure — around the clock and within agreed SLAs.
SLA-driven supportClear response and resolution commitments.
SUPPORT SCOPE
Comprehensive support for apps and infrastructure.
Cloud monitoring
AWS and Azure environment monitoring with reporting on SLAs, incidents and key operational parameters.
Server & middleware
Monitoring Tomcat, WebSphere and other application servers, plus database connection health.
Configuration management
Configuring data sources, servers, JMS and security settings to agreed standards.
Health checks
Regular checks on applications, databases and services running across your environment.
Incident & problem management
Triage, resolution and root-cause analysis to prevent recurrence.
One accountable teamFrom first alert to final fix.
IT MAINTENANCE
Lower costs. Better performance.
By combining onsite and remote support, IT maintenance for servers, storage and network devices helps you cut costs and boost performance. We provide integrated support for multi-vendor environments.
Proactive software support prevents outages, speeds up resolution and keeps you within your service-level agreements.
- Onsite and remote support options
- Multi-vendor environment coverage
- Preventive maintenance schedules
- Feedback for product enhancements
SUPPORT TIERS
Structured support that escalates smartly.
L1 – Service desk
Ticket logging, triage and first-line resolution.
L2 – Application
Configuration, log analysis and functional fixes.
L3 – Engineering
Code-level fixes, RCA and permanent solutions.
Continuous improvement
Trend analysis and preventive actions.
WHAT YOU GET
Support you can rely on.
Transparent, measurable and focused on keeping your business running.
Agreed SLAs
Response and resolution commitments aligned to business impact.
Monthly reporting
Ticket trends, SLA performance and improvement recommendations.
Dedicated team
Engineers who know your systems, not a rotating queue.
IN PRACTICE
Support in context.
Projects and perspectives connected to this capability.
Conversational AI
Operational efficiency with IntellyMind AI
A multinational with a distributed workforce streamlines internal support.
Read the case study→
Operating model
The resilient operating model
Adapting operations quickly to shifts in customer behaviour and the global economy.
Read the case study→
Automation
How process automation changed the game
Reducing labour-intensive supply chain and finance tasks for a US consumer products company.
Read the case study→NEXT STEP
Keep your systems running smoothly.
Tell us about your applications, environments and support expectations. We will propose a support model and SLAs to match.
