Chatbot Case Study-iBot Boosts Operational Efficiency By 8X

The Customer

A multinational corporation with a distributed workforce across 50+ countries.

The Challenge

To handle various IT-related tasks, such as password resets, software installations, and troubleshooting network issues, the corporation employs an IT administrator. However, due to the increasing volume of IT requests and the need for 24/7 support, the IT administrator is overwhelmed with inquiries, leading to delays in resolution and employee frustration.

The Solution

To address these challenges, the corporation decided to implement iBot, the best AI chatbot equipped with AI capabilities to automate routine IT administrative tasks and provide immediate assistance to employees.

Key Features

  1. Password Resets: iBot can handle password reset requests by verifying the user's identity through security questions or multi-factor authentication and generating a new password or unlocking the account automatically.
  2. Software Installations and Updates: When employees need to install or update software applications on their devices, they can interact with the chatbot to initiate the process. The chatbot can provide guidance on available software options, check compatibility with the user's device, and initiate the installation or update remotely, minimising manual intervention.
  3. Network Troubleshooting: In case of network connectivity issues or technical glitches, employees can troubleshoot common problems by consulting the chatbot. The chatbot can guide users through a series of diagnostic steps, such as checking network settings, restarting devices, or running network tests, to identify and resolve the issue promptly.
  4. IT Policies and Guidelines: iBot serves as a knowledge repository for IT policies, guidelines, and best practices. Employees can access information on acceptable use policies, security protocols, and IT resources by interacting with the best chatbot, reducing the need for manual documentation and training sessions.
  5. Service Requests and Ticket Management: Employees can submit service requests or IT support tickets directly through the iBot. The chatbot collects relevant information, such as the nature of the request, priority level, and contact details, and creates a ticket in the IT service management system for further processing by the IT team.

The Benefits

  1. 24/7 Availability: The chatbot provides round-the-clock assistance to employees, regardless of their location or time zone, ensuring timely resolution.
  2. Improved Efficiency: By automating routine IT tasks, the chatbot frees up the IT administrator's time to focus on more complex issues and strategic initiatives, increasing overall productivity and effectiveness.
  3. Enhanced CX: Employees appreciate the convenience of self-service IT support through IntellyBot’s user-friendly chat interface, leading to higher satisfaction levels and improved morale.
  4. Scalability and Flexibility: The chatbot collects valuable data on IT requests, user preferences, and common issues, enabling IT administrators to identify trends, prioritize initiatives, and optimize IT services based on real-time feedback.

The Results


Increase in Operational Efficiency


Decrease in Operational Cost


  1. What is an AI chatbot?
    An AI chatbot is a computer software application that uses artificial intelligence to interact and respond to customer requests in the form of text or audio in real-time.
  2. How does AI chatbots work?
    AI chatbots utilize a combination of multiple technologies such as natural language processing and machine learning. They are deployed into the business workflows. For example as a customer service agent on e-commerce websites where they respond to customers regarding any of their queries related to the products and even provide the best product recommendations.
  3. What are the benefits of AI chatbots?
    There are several benefits of AI chatbots in different industries.
    • Enhances customer engagement
    • Automates routine taste
    • Saves time and money
    • Help businesses scale
  4. What are the best AI chatbots in the market?
    Here are some best AI chatbots in the market: IBM’s Watson, IntellyLabs’ iBot, Open AI’s ChatGPT, and Microsoft’s Bing AI.

Request for services

Discover range of service offerings for various Engineering Services. Let us know your areas of interest so that we can serve you better.