The challenge
A doorstep device-repair business needed to connect B2B and B2C orders, technician assignments, quality checks and real-time delivery tracking.
The solution
Web and mobile experiences brought registration, repair requests, payments, order history and support together. Assignment workflows connected the order, repair and delivery processes.
Technology & architecture
The existing project description identifies microservices, Kafka messaging, Angular and HTML5, Flutter for iOS and Android, payment APIs and multilingual experiences.
Delivery approach
Requirements and technical analysis informed the platform design. The delivery covered customer applications, backend workflows, payments, messaging and integrations.
Results
Customers could place and track repair orders through connected applications. The platform brought payment processing, status updates and assignment workflows into the same service journey.
Reported project outcomes
- The existing case study reports turnaround time reduced by a factor of three, freeing more than 1,200 staff hours per month.
- It reports customer orders increasing fourfold over a three-month observation period.
These are the outcomes reported for this project in the existing IntellyLabs case study; the observation period is not a delivery-time commitment.
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