20 Crucial Chatbot Stats For Business Growth In 2024

20 Crucial Chatbot Stats For Business Growth In 2024

Are chatbots just a current customer service trend or will they change the face of technology in the future? The bigger question is whether they will enhance the customer experience in the coming years.

To help you find the answers to these burning questions, we have collected a list of critical chatbot statistics from IntellyBot clients and market research. Before we look into the stats, let’s briefly understand chatbots.

What Is A Chatbot?

Chatbot is a computer program that imitates human-like communication with a customer. Companies integrate chatbots for different purposes. AI chatbots can help businesses personalize, scale, and be proactive 24/7. It can boost operational efficiency and save time and money for the organization all the while reducing human intervention. The chatbot market will reach 1.25 billion U.S. dollars by 2025.

Now let’s resume to look into some key chatbot statistics.

General Chatbot Stats

When put to good use, chatbots add ‘efficient’ and ‘fast’ to your organization’s bio. Here are some staggering general statistics related to chatbots.

  1. By 2027, chatbots will become the primary customer support medium for 25% of companies (Source: Gartner)
  2. 84% of companies believe chatbots will become critical for customer communication (Source: CCW)
  3. According to business leaders, chatbots have increased their sales by 67% (Source: Outgrow)
  4. 88% of customers had at least one conversation with an AI chatbot in 2022 (Source: Tideo)

As a result of the above stat, chatbots are slowly integrating into customer conversations and will become an integral part of customer strategy. Now let’s look at the statistics of chatbot usage by customers.

Chatbot Customer Usage Stats

Our market research has shown that chatbots have seeped into customer interaction with businesses. Customers have resorted to chatbots for queries and to solve various issues regarding any product or service.

Customers have no preferences between a human and a chatbot as long as they get quick and relevant answers to their queries.

Now let’s look at some amazing stats regarding chatbot usage by customers.

  1. 35% of customers use AI chatbots to resolve queries or acquire detailed information regarding products or services (Source: Backlinko)
  2. 74% of customers prefer chatbots over humans to get answers to common queries (Source: PSFK)
  3. 40% of internet users are unconcerned if they get customer support service by a chatbot or a human agent (Source: Hubspot)
  4. 48% of customers keep the chatbot’s ability to solve queries over the chatbot’s personality (Source: Business Insider)
  5. There has been a 33% increase in booking reservations at restaurants and hotels using chatbots (Source: Drift)

Chatbot Stats: Sales & Marketing

With businesses adopting a more omnichannel approach to sales and marketing, customer touchpoints have gone through the roof. Let’s take a peek at some stats that touch upon sales and marketing.

  1. 41% of AI chatbots are used for sales (Source: Intercom)
  2. 35% of sales leaders concluded that chatbots have made it easy to close sales (Source: Intercom)
  3. 38% of businesses have incorporated AI chatbots into their lead generation strategy (Source: Localiq)
  4. AI chatbots have reduced the SDR workload by 2X (Dashly)

Chatbot Stats: E-commerce Industry

The e-commerce industry has seen widespread adoption of chatbots since the start of the decade. Let’s get down to the stats regarding chatbots in the e-commerce industry.

  1. Only 9% of e-commerce organizations have set up chatbots on their websites (Source: Statista)
  2. The total number of chatbot transactions in 2023 was 112 billion U.S dollars (Source: Juniper Research)
  3. There was a 25% increase in revenue using chatbots for online stores (Chatbots Magazine)
  4. 34% of customers have accepted the usage of chatbots in online retail (Invesp)

Chatbot Stats: Customer Issues

While chatbots have been successful for businesses and customers, they have not always been on the right side of the support. Let’s look into some stats regarding chatbots that have seen red flags.

  1. 46% of customers feel AI chatbots prevent them from reaching a live human agent. (Source: G2)
  2. 60% of customers feel live human agents understand their needs better than chatbots (Source: G2)
  3. 46% of customers would prefer a live human agent over a chatbot even if the chatbot helps them save time (Source: G2)

IntellyBot :The Only AI Chatbot You Need In 2024

Investing in a perfect AI chatbot will help your business thrive in 2024. IntellyBot is your own chatbot that can be integrated and launched in minutes without any coding experience.

IntellyBot covers all the customer touch points automatically so that you focus on scaling up. It is a market-leading AI-driven chatbot that will help businesses overcome the fraction of traditional customer support.

Click here and get started with IntellyBot.


  1. What is a chatbot?
    A chatbot is a computer program designed to simulate text-based conversations with humans.
  2. What are chatbots used for?
    Businesses have been using chatbots to improve customer service and enhance customer loyalty. Here are a few examples of how companies are leveraging chatbots.
    • Personalization: Whether it is responses or recommendations, chatbots have provided companies with a touch of personalization to every user so that chatbot interactions remain natural and unique.
    • Marketing and sales: Chatbots can be integrated into marketing and sales workflows to automate tasks and generate leads. This is saving time and money for industry leaders.
    • Customer service: 24/7 customer support is a critical part of chatbot functionality and companies are leveraging this to provide superior customer service anytime and anywhere without human interaction.
  3. What are some chatbot examples?
    Chatbots have been used in a multitude of industries to automate tasks and achieve sales and marketing goals. Click here to learn some important use cases of chatbots.
  4. What is a conversation AI?
    NLP powers conversational AI chatbots to automate precise responses to user queries. It converses naturally with end users and understands and interprets human language over time.

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