8 Real-Life Use Cases For AI Chatbot In 2024

29Feb

Technological developments in the field of AI are moving at a quick pace that businesses are finding difficult to keep up with. This means businesses in various industries are missing out on potential buyers and customers because they are not making use of the AI technology that is put in front of them. AI chatbots are at the forefront of the technological revolution in 2024.

AI chatbots are going to play a significant role in transforming customer service, enhancing efficiency, and revolutionizing communication across industries. AI chatbots have hundreds of use cases, some are more prominent than others, for example, customer support bots. The implementation of a certain type of AI chatbot is based solely on your business needs.

In this article, we will go through the use cases of AI chatbots in the following industries.

1. Banking
2. Healthcare
3. E-commerce
4. Retail

But first, let’s understand the basics of an AI chatbot.

What Is An AI Chatbot?

In simple terms, AI chatbots are computer programs that simulate a human conversation. They can be programmed to do specific tasks such as automating customer support, providing information, and facilitating conversation on various platforms. It uses machine learning (ML), artificial intelligence (AI), and natural language processing (NLP) for continuous learning and to improve responses over time by adapting to user interactions.

AI Chatbot Use Cases

E-commerce Chatbot Use Cases

1. Order and refund processing By integrating your e-commerce platform with an AI chatbot, you can simplify the ordering and refunding process for your shoppers. Another great benefit of connecting your e-commerce platform with an AI chatbot is product availability and inventory status helping shoppers to select their choice of items, complete purchases, and track the order.
   In the refund department, AI chatbots can be deployed to note down the reason for the return, process and track the return, and explain the return policy of your e-commerce business to the shopper.
2. Upselling AI chatbots can be deployed to push potential shoppers down the sales funnel by offering them personalized product recommendations. This enhances user engagement, fosters upselling opportunities, and significantly boosts ROI by tailoring suggestions to individual preferences, optimizing the overall sales funnel effectiveness.

Healthcare Chatbot Use Cases

1. Scheduling appointments This AI chatbot use case helps the patient by making it easier for them to schedule appointments with the medical professional.
   When an AI chatbot is integrated into the hospital website or app. The patient can easily open up the chat window and schedule an appointment with the doctor. Using chatbots for scheduling purposes requires the chatbot to be connected with the hospital’s calendar so that both the doctor and the patient can track and get reminders on the timing and date of the scheduled appointment.
2. Collecting patient data AI chatbots can collect patient information such as medical conditions, name, profession, contact details, and age to create customer profiles for your patients. This information then can again be utilized to set medication reminders. The AI chatbot can also utilize this tool for other purposes. For example, you can customize a symptom check option in the AI chatbot for a diabetic patient so that the chatbot can ask if the patient has any symptoms on any given particular day.

Retail Chatbot Use Cases

1. Tracking customer journeys A retail AI chatbot can track customer journeys by analyzing past interactions, preferences, and purchase history. This helps in addressing queries, and offering assistance in navigating through the product catalog or resolving potential issues, ensuring a seamless and satisfactory shopping experience.
   In the refund department, AI chatbots can be deployed to note down the reason for the return, process and track the return, and explain the return policy of your e-commerce business to the shopper.
2. Transactions Another use case for retail AI chatbots is facilitating secure and convenient transactions. They can assist customers in making purchases, processing payments, and providing order confirmations, optimizing the overall shopping process.

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FAQs

1. What is a chatbot?
   A chatbot is a computer program that allows you to interact with a digital device as if these devices were humans.
2. What are the types of chatbots?
   There are two types of chatbots.
   • Task-oriented chatbots: These are single-purpose chatbots that are designed to do specific tasks. The FAQ chatbots on websites are an example of this type of chatbot.
   • Conversational chatbots: These are AI-powered chatbots that leverage NLU (Natural Language Understanding), NLP (Natural Language Processing), and ML (Machine Learning) to get personalized conversations that adapt and learn over time.
3. What is a chatbot?
   A chatbot is a computer program that allows you to interact with a digital device as if these devices were humans.
4. What are the types of chatbots?
   Chatbots are used for automated customer support, information retrieval, task automation, and interactive experiences, enhancing user engagement and efficiency in various industries.
5. What are some best examples of chatbots?
   Siri (Apple), IntellyBot (IntellyLabs), Google Assistant (Google), and ChatGPT (Open AI) are some of the best examples of chatbots.

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